refund & cancellations

returns and refunds are acceptable before shipping. 

To start a return, you can contact us at velasace4@gmail.com. 

You can always contact us for any return question at

velasace4@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
we do not offer exchanges.

Refunds 
We will notify you once we have refunded your item. Please remember it can take some time for your bank or credit card company to process and post the refund too.